Current employment opportunities:

Quality Assurance Manager

Status:       Full-Time / Exempt
Reports:    Chief Operating Officer


Responsible for working collaboratively with management and program staff to develop, implement, monitor and strive for quality management and improvement functions Agency-wide. The Quality Assurance Manager is responsible for the quality of clinical documentation, the quality of services being provided to the consumers, and the ongoing training of agency staff for these activities.


  • Works with program staff and managers to develop program improvement plans for each clinical program, as well as an overall agency improvement plan.
  • Reviews all clinical and administrative paperwork to insure compliance with agency guidelines including, but not limited to: Financial Screenings, Service Plans, and Clinical Notes.
  • Ensures that employees throughout the Agency are trained in administration and application of documentation standards.
  • Oversees the ongoing development and implementation of staff training in documentation standards.
  • Oversees the preparation and execution of chart audits by outside agencies or funders.
  • Works with professional organizations and funders to interpret documentation regulations.
  • Interfaces with related community agencies, attends meetings as scheduled and/or needed to include, the Department of Mental Health (DMH), ACHSA, and the Alcohol and Drug Program Administration (ADPA).
  • Provides additional professional consultation and services as appropriate and prioritized by the agency or department.
  • Stays current with JCAHO standards/requirements that are applicable to quality assurance and works with management to insure ongoing compliance.


  • Licensed (preferred) :  PhD, PsyD, MSW, MFT, or RN.
  • Managerial experience in a social service/mental health setting.
  • Knowledge of HIPAA, LAC DMH policies and documentation guidelines, and other State/Federal regulations related to QA and management.
  • Strong, effective verbal and written communication skills.
  • Excellent organization and time management skills.
  • Detail oriented.
Dr. Jeff Smith.  Interviews will be arranged with qualified applicants.



© 2005, Verdugo Mental Health, Inc. | All rights reserved